Support

Need a hand? Email [email protected] and we'll get back to you. Please include your device model and OS version (iOS or Android) — it makes almost every problem faster to solve.

1. Contact Us

The fastest route is email: [email protected].

You can also reach us from inside the app — open Settings → Help & Support, which pre-fills a message with your app version so we don't have to ask.

2. Common Questions

My data isn't syncing between devices

Keepli is local-first: your private vault lives on your device by default. Household content syncs when you're signed in and connected. Check Settings → Backup & Restore to confirm your last backup, and make sure you're signed into the same account on both devices.

I didn't get a password reset email

Check your spam folder first. If it still hasn't arrived after a few minutes, email us and we'll help you regain access.

Apple Health data looks wrong or missing

Open the iOS Health app → Sharing → Apps → Keepli and confirm the categories you expect are enabled. Keepli reads from Apple Health; it does not write to it.

3. Your Data

You can export everything you've stored at any time from Settings → Backup & Restore. The export is a portable archive you keep — it isn't locked to Keepli. It is not encrypted, and it includes your saved passwords, so store it somewhere safe.

For details on what we collect and why, see our Privacy Policy.

4. Deleting Your Account

You can delete your account and all associated server-side data from inside the app: Settings → Danger Zone → Delete Account. This is permanent and cannot be undone.

Full details, including exactly what is removed, are on the account deletion page.

5. Subscriptions & Billing

Keepli Premium, Keepli Duo and Keepli Family subscriptions are billed by the app store you bought them from, not by us:

iPhone / iPad: open the iOS Settings app → tap your name → Subscriptions to view, change or cancel.
Android: open the Google Play Store → your profile → Payments & subscriptions → Subscriptions.

Refunds are handled by the store, under its policies — request one from Apple at reportaproblem.apple.com (manage or cancel at apps.apple.com/account/subscriptions), or from Google Play at play.google.com/store/account. If you were charged in error and the store has declined, email us and we'll do what we can to help.

If you've reinstalled the app or moved to a new device, use Restore Purchase on the Keepli Premium screen to recover an active subscription.